Shipping Policy
Effective January 1, 2024
This policy acknowledges the terms and conditions in which United Food Group, Inc. will accept/handle damaged goods, returned goods and invoice deductions:
Shipping Policy
United Food Group does not ship to P.O. boxes. Need assistance? Call customer service at 847.622.1803 or email us at info@unitedfoodgroup.net.
Prop 65 Warning for California Only
WARNING: This product may contain a chemical known to the State of California to cause cancer, birth defects, or other reproductive harm.
Damaged or Defective Goods
- Customer has 5 days after delivery of shipment to notify United Food Group and request credit for damage that occurs during transit or defective goods.
- All damaged goods must be noted on the signed “Bill of Lading”.
- Customer must submit a photo of damaged product via email to orderdesk@unitedfoodgroup.net upon receipt of shipment.
- Upon verification, an authorization number and credit memo will be issued referencing that invoice. Deductions must adhere to our Invoice Deduction Policy.
- United Food Group reserves the right to request that damaged merchandise be returned to us at our cost.
Returning of Goods
- The cost value of the goods subject to return shall not exceed $1000.
- Returned product must have a minimum of six (6) months shelf life remaining (before expiration date).
- Non-defective, special packaged or private label products cannot be returned.
- All returns must have prior authorization by United Food Group. Returns will not be accepted without pre-approved authorization.
- For all non-defective goods, the buyer shall be responsible for all freight costs and risk of loss in transit. Original shipping and handling charges are non-refundable.
- Goods shall not be considered accepted for return until we have received, inspected and approved said goods at our place of business. There is a 15% of net price restocking fee on any returned items not due to manufacturer’s error or defect.
- Upon acceptance, an authorization number and credit memo will be issued. Deductions must adhere to our Invoice Deduction Policy.
Invoice Deductions
- The buyer must receive prior authorization by a designated United Food Group employee, before any invoice deductions are submitted.
- A pre-authorized number will be provided at time of approval; and must be referenced to when deductions are made when paying invoices.
- No deductions will be honored without prior authorization or authorization number.
Definitions
For the purposes of this Shipping Policy:
Perfect Servings Meals is a subsidiary of United Food Group, Inc. In this document, “United Food Group”, “UFG”, “Perfect Servings”, and “Perfect Servings Meals” refer to United Food Group, Inc. and Perfect Servings Meals as a subsidiary.
